Refund policy
<h2>Refund & Returns Policy</h2>
<p>If something isn't right, we'll make it right. Here's exactly how returns, replacements and refunds work.</p>
<h3>1. Damaged, defective or wrong item</h3>
<p>If your order arrives damaged, has a printing defect, or isn't what you ordered, tell us within <strong>7 days of delivery</strong> and we'll make it right with a <strong>free replacement</strong> or <strong>store credit</strong> — your choice. A photo of the issue helps us sort it faster.</p>
<h3>2. Change of mind</h3>
<p>Not the right fit? You may return an item within <strong>7 days of delivery</strong>, as long as it is unused and in resalable condition (no writing, folds or damage). Once we receive and check it, we issue <strong>store credit</strong> you can use on any future order. Return shipping for change-of-mind returns is borne by the customer.</p>
<h3>3. How to start a return</h3>
<p>Message us on WhatsApp at <strong>+91 91041 89055</strong> or email <strong>escayapublications@gmail.com</strong> with your order number and a short note. We'll guide you through it.</p>
<h3>4. Cancellations before dispatch</h3>
<p>If your order <strong>hasn't shipped yet</strong>, contact us and we'll cancel it and <strong>refund you in full</strong> to your original payment method. Once an order has shipped, the returns terms above apply.</p>
<h3>5. Timelines</h3>
<p><strong>Store credit</strong> is added to your account as soon as we approve the return — usually within 1–2 working days. <strong>Cash refunds</strong> on pre-dispatch cancellations are initiated immediately and typically reach you within <strong>5–7 working days</strong>, depending on your bank.</p>
<h3>6. Questions</h3>
<p>We're a small, independent publisher and we genuinely want you happy with your purchase. If anything's unclear, just reach out.</p>